As the message says - stear clear of a company called Quality Turbo's who I mentioned in a previous post.
http://www.qualityturbos.co.uk/
I ordered a re-manufactured turbo from them on Friday - (they had two on the shelf) for delivery this week Mon/Tue which would mean I can get my car back on the road again. I paid over the phone using bank card but oddly got a PayPal receipt via e-mail.
Nothing had arrived yesterday by 10.30 so I tried calling them - several times with no response. They had said they were open this week. So I used good ole Google to find exactly where they are and find out the business next door to see if they were open - bingo - the company I called aid they'd seen someone there and actually walked round with their phone and spoke to them. Got a chap who took my number for his boss to call back. An hour later I had a call and said he was sorry but after some confusion he'd found it hadn't been sent but I would get it this morning!!!!!!!! I accepted there can be mistakes but why no one call me.
He asked for my mobile to send me tracking info.
30 mins later I had a text saying nothing sent as he hadn't got one finished and couldn't now get into stores till after christmas and loads of bull***t about an employee and at bottom said' I assume you'll be wanting a refund....' within seconds I had said yes ( I had found one at GAP Turbo's which arrived this morning) and waited. I've sent 4 texts as no one answers the 'phone with no response. My 'phone says message delivered and even this morning nothing................... I called PayPal as nothing had shown on my account and they said he shouldn't have sent a PayPal receipt in any case and they can't help as not through my account.
I am now speaking to my bank and getting a charge back for non supply of item.
...and goodwill to all men. Except paying customers.
If that's their appproach to customer service you're probably better off not risking the quality of their rebuilds.
I hope it all works out in the end Jim. Good luck.
Thanks Geoff.
Still not heard anything but bank is clawing back the money as we speak
Would you believe I still haven't got money back. The guy is just totally ignoring me.
He's in for a shock though..........................letter from my nephew who's a barrister......about to drop through his letter box.