Appointment for 10.45am. Autoglass van arrives. I see it. Go to get my coat. Go to meet him and he's driven away...

Called the company and they reported that he couldn't see the car, so he thought that I had forgotten. The car is at the back of the house, off road. That fact was mentioned on the booking form. I did wonder if anyone looked at that... the other fact mentioned on the form was that I need a screen for rain sensing wiper. I wonder if that was noted?
They also said that he phoned me and left a voicemail when I didn't answer. I don't have any missed calls and the phone was in my pocket all the time.
He supposed to be coming back at 1.30pm. We shall see what happens.