Hirsch upgrade 2.2tid

[sgould]

Contact Hirsch and ask what's wrong.  If there's nothing wrong, your dealer must have a problem at his end!!

http://www.hirsch-performance.ch/Content.aspx?path=/Contact/ContactRequest

I've always found them to be very prompt in dealing with requests.

[Norfolk Jim]

The problem is with the dealers network.

It appears they've had it happen before.

The master tech was really really pi55ed off that he couldn't do it last week. He says it's the dealers firewall that's causing it and he knows how to fix it but they won't let him do it and the IT guy is now where to be seen!

Might give them an ultimatum and say if nothing in next couple of days I shall take it to Cox's in Ipswich.

[collywobble]

They could either disable the firewall or find a passing 16 year old who will probably be able to edit the firewall settings to allow them to access the Hirsch site. Even a GOG like me could do that!

[Norfolk Jim]

Really annoying. It appears to be a legacy form GM software that causes it but Cambridge Saab said they could do it this afternoon!!!!!! Cox's Ipswich on Monday but my dealer no idea at the moment.

I offered to do it for them but they declined so I've requested the name of senior management to really really bend their ears - bit like my avatar

[Geoff1951]

I had a similar delay when I was getting the Hirsch uprade. The stand-alone Saab dealership moved in with the Vauxhall dealers, (got their own desk in a coner!) and the service manager said the download link had to be routed through the Foxhole system...

At least they kept their own service reception, engineer, and section of the workshop.