Author Topic: LEELAC SAAB - EXCELLENT CUSTOMER SERVICE WORTH SHOUTING ABOUT  (Read 7344 times)

drfrank

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Sorry for shouting in the title but the excellent service I received from Dawid at Leelac SAAB (http://parts.leelac.com/) is worth shouting about.
For those who have read my previous threads about my new (to me) 95 you will know the predicament I was in.  I had a car which would not start, a flat battery, no roadside recovery and the car was parked in an underground carpark with height restriction.

After calling an autodiagnostics guy out who used a 'tech2' on the car which wouldn't connect I decided to bite the bullet and get the car recovered to a SAAB specialist (LEELAC SAAB).  I rang Dawid and he said he could look at the car if I got it recovered to him.  So, I started ringing around for quotes for recovery.  Most declined to recover it due to the height restriction and one said it would be £350+VAT !!

I rang Dawid back and explained it all, to which he replied that he would come out to me.  He arrived after work at 18:00, charged the battery and put the car on Tech2 (which communicated immediately - so not sure what the other guy was doing/using).  He pulled out a DIC from his car put it in and the car started immediately.

All in he charged me £130 (Callout, diagnostics, labour and the DIC).  He didn't try and rip me off despite my rather vulnerable postion and was just a thoroughly nice guy.  He even said that the DIC wasn't a 'certified' one but it was all he had to hand but if I pop down to his garage he will put in a certified one and I can keep the one he put in as a spare.

TOP, TOP, GUY !!!
I know where I will be having my car serviced from now on. :D :D :D :D

Audax

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Re: LEELAC SAAB - EXCELLENT CUSTOMER SERVICE WORTH SHOUTING ABOUT
« Reply #1 on: 05 June 2015, 10:35:37 AM »
Told you so ;) (I moved this to The Forecourt so it's not buried in the 9-5 section)

pompey

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Re: LEELAC SAAB - EXCELLENT CUSTOMER SERVICE WORTH SHOUTING ABOUT
« Reply #2 on: 08 June 2015, 10:02:02 PM »
Completely agree. If ever I have a job that needs doing on my 9-5 that I can't do myself (even with the help of the awesome folks on here) I'll be taking it to Dawid without hesitation. Look no further for he is he for whom you seeketh.

Kev_Mc

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Re: LEELAC SAAB - EXCELLENT CUSTOMER SERVICE WORTH SHOUTING ABOUT
« Reply #3 on: 19 June 2015, 03:53:07 PM »
Glad it turned out well :)

Max Headroom

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Re: LEELAC SAAB - EXCELLENT CUSTOMER SERVICE WORTH SHOUTING ABOUT
« Reply #4 on: 29 June 2015, 09:30:55 AM »
I moved this to The Forecourt so it's not buried in the 9-5 section

A good move! Very interesting too.

Are Leelec aware of this forum and in particular this comment?